Last updated: 16 July 2026
Liveon Nanoceutical Limited (“the Company”, “we”, “us”) operates the website https://livonlabs.hk (the “Website”). We are committed to protecting your personal data privacy and comply with the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) (the “Ordinance”).
1. Personal Data We Collect
When you place an order, create an account, or contact us through this Website, we may collect: your name, email address, contact telephone number, delivery address, order and purchase history, payment-related information (we do not store complete credit card numbers), and technical data generated when you browse the Website (such as IP address, browser type, and cookies).
Providing this information is voluntary. However, if you do not provide the data necessary to process an order, we may be unable to supply you with our products or services.
2. Purposes of Use
Your personal data may be used for the following purposes:
- processing and fulfilling your orders, including delivery, returns and exchanges;
- contacting you regarding your orders, product availability, or price changes;
- handling enquiries, feedback and customer service matters;
- maintaining and improving the operation of this Website and our services;
- complying with applicable laws, regulations and regulatory requirements;
- direct marketing, subject to the conditions set out in Section 4 below.
3. Transfer of Data
We do not sell your personal data. To fulfil the purposes above, your data may be transferred to: courier and logistics providers (such as SF Express), payment processors, information technology and email service providers, and government or law enforcement authorities where required by law. All service providers are contractually required to process your data solely for the specified purposes.
4. Direct Marketing
We intend to use your name, email address and contact telephone number for direct marketing purposes, to promote our health and nutritional supplement products, together with related offers, product information and price change notices. Marketing messages may be sent by email, telephone, SMS or instant messaging applications (such as WhatsApp).
In accordance with the Ordinance, we will not use your personal data for the direct marketing purposes described above without your consent. You may indicate your consent through the subscription option provided on this Website.
You have the right to require us, free of charge, to cease using your personal data for direct marketing at any time. To exercise this right, you may reply “UNSUBSCRIBE” to any marketing message, or email your request to cs@livonlabs.hk. We will cease such use immediately upon receipt of your notice.
We do not provide your personal data to any third party for that third party’s own direct marketing purposes.
5. Data Security
We take all reasonably practicable steps to safeguard your personal data against unauthorised or accidental access, processing, erasure, loss or use, including encrypted transmission (SSL), access controls, and periodic security reviews.
6. Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, taking into account legal, accounting and tax retention requirements.
7. Rights of Access and Correction
Under sections 18 and 22 and Principle 6 of Schedule 1 to the Ordinance, you have the right to request access to, and correction of, the personal data we hold about you. A reasonable fee may be charged for complying with a data access request.
To make an access or correction request, please email: cs@livonlabs.hk.
8. Cookies
This Website uses cookies to maintain shopping cart functionality, remember your preferences, and analyse website traffic. You may refuse cookies through your browser settings, although certain features of the Website may not then function properly.
9. Amendments
We may revise this Privacy Policy from time to time. Any revised version takes effect once published on this Website.
10. Contact Us
If you have any questions or complaints regarding this Privacy Policy or our handling of personal data, please contact:
Liveon Nanoceutical Limited
Email: cs@livonlabs.hk
